REFUND POLICY
The unpacking video is necessary for any return, trade, or different issues.
In the event that you got a damaged item, it is expected that you reach us straightaway, no later than 24 hours since the item has been transferred to you (in view of information that we get from the conveyance organization) - it is expected that you advise us about the damage by email – viivaz.enterprise@gmail.com including least 2 pictures and unpacking video of the destroyed item.

Assuming 24 hours went by, we will not have the option to furnish you with a substitution.

Our return policy is entirely adaptable and client friendly, we attempt to oblige our benefactors however much we can, we invite replacements based on the below conditions -

• An off-base item has been dispatched and if an item doesn't match the thing chosen during request affirmation
• On the off chance that you recognize quality or an assembling imperfection on the received item.

 

Disclaimer:

• On the off chance that you got a damaged product you want to give us an unpacking video to any trade/substitution.
• No return or trade is relevant on Showpieces/Home Accents purchased in Sale
• NO RETURN in the event that the item doesn't squeeze into your ideal expected stylistic theme

Return Process:

• Our merchandise exchange is appropriate in somewhere around 48 HOURS from receipt of the item and relevant just for the accompanying reasons: Manufacturing deformity, an inaccurate item, or harmed item. The time period begins from the date the item was conveyed according to the affirmation got from our planned operations group or messenger accomplices.
• If it's not too much trouble, send us 2 pictures (one of the harmed parts and one of the whole item) alongside the unpacking video of the item for us to discover the justification behind return/trade/substitution. You can send us the pictures and video at viivaz.enterprise@gmail.com or info@viivaz.com from where our Quality Assurance group will actually take a look at the subtleties concerning its qualification for return.
• We will then hit you up with your Return Request Status inside 2-3 days of accepting your solicitation mail with pictures. When your return demand has been acknowledged, we will orchestrate a converse get for the item being referred to utilizing our messenger accomplices as it were. It ordinarily takes around 2-3 working days for getting sorted out a pickup and 7-10 days for conveyance at our distribution center. When the product is once again at our distribution center, our quality affirmation group will check the product and the discount interaction will get started inside 2-5 days of getting it. It will then reflect in your ledger.

 

Point to remember
The item should be gotten back with the first bundling, including the labels, scanner tags, extras, manuals, guarantee cards, transporting name (glued on the parcel), receipt, and so forth. The item should be unused and in its unique condition. You will be approached to pack the item safely - PLEASE NOTE THE COURIER DOES NOT PROVIDE PACKING SERVICE, it implies that you want to give up safely stuffed items that can contact us in similar condition as they were conveyed to you.

 

Refunds

All refunds will be handled inside 2-5 days of getting the product back at our stockroom. The refunds can be made as google pay or through Paytm.